USA Orders

Information for USA Customers – Import Duties & Tariffs

I want all of my USA customers to have a smooth experience when ordering from Charlie Victor Products. Due to recent changes in US trade regulations, there are a few important things you should know about how your order is processed when it arrives in the United States.

Why are there tariffs and duties?

The US government has introduced a 10% tariff on certain imports, including goods shipped from the UK. In addition, US Customs & Border Protection may apply import duties and processing fees to parcels as they enter the country.

These charges are not set by Charlie Victor Products — they are applied directly by US authorities and are collected by the courier (UPS, DHL, USPS, etc.) before delivery.

What does this mean for you?

  • When your parcel reaches the USA, customs duties, tariffs, and courier handling fees may be added.

  • These charges must be paid by the recipient (that’s you) before the parcel is released for final delivery.

  • The courier will normally contact you by email, text, or phone to arrange payment quickly and securely. UPS shipments can be paid using the tracking link, you will find it there and seems straight forward.

How much will it cost?

The amount depends on:

  1. The value of the order, including the cost of the shipping paid.

  2. The type of products in the parcel (customs classifies items into different categories).

  3. Courier fees for handling the import process (each courier sets their own processing charge).

Unfortunately, we cannot predict the exact amount in advance, but we are working with couriers to keep costs as low as possible.

How to make the most of shipping

  • Combine orders – The shipping cost is the same up to 2kg, so ordering together with friends helps spread the cost.

  • Think in brackets – Shipping and duties often step up in weight/value brackets, so you can add extra items without increasing fees until the next bracket.

  • Check our product weights – We’re happy to help you plan an efficient order if you want advice before checking out.

Our commitment to you

We know tariffs and import charges are frustrating, and this isn’t the experience we want for our US customers. Until the rules change, we’re committed to:

  • Being upfront and transparent about what you can expect.

  • Offering support by email or live chat (9am–5pm BST) if you want help planning your order.

  • Exploring alternatives (like DHL/USPS handover services) to reduce costs in the future.

Need help?

If you have any questions about tariffs, duties, or shipping options, please don’t hesitate to get in touch. We’ll be glad to help you navigate the process and make sure your order gets to you as smoothly as possible.