Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
Custom-made items — including commissioned designs and custom-printed products — are non-returnable and non-refundable. These products are made specifically to order and cannot be resold, so we are unable to accept returns for them.
Custom Dog Tags — personalised/custom-made items
MK.III Ball Tokens — sealed goods that are not suitable for return once opened (if applicable)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method for the value of the products, only. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start a return, just go to our contact page and tell us the exact issue so we can begin the return/refund process.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.
The withdrawal period expires 14 days from the day you (or a third party you nominate) take physical possession of the last item in your order. If the withdrawal period would expire on a weekend or public holiday, it is automatically extended to the next working day.
How to exercise your right of withdrawal
To initiate a return or cancellation, use the Returns and cancellations link in the footer of our website. You do not need to be logged in to submit a request. You will receive an email confirmation once your request has been received.
Return shipping
You are responsible for the direct cost of returning goods to us. We recommend using a tracked service as we cannot accept liability for items lost in transit.
Refunds
Once we have received and inspected the returned goods, we will process your refund within 14 days. Refunds will be issued to your original payment method.
Exceptions — items exempt from the right of withdrawal
The right of withdrawal does not apply to:
- Custom Dog Tags — personalised/custom-made items
- MK.III Ball Tokens — sealed goods that are not suitable for return once opened (if applicable)