Shipping policy

Shipping Policy

Processing time

I’m a one-person business, so order processing times can vary a little depending on workload and whether an item is in stock or on pre-order.

  • In-stock items: I aim to dispatch within 1–3 working days.

  • Pre-orders: these dispatch as soon as stock arrives with me (I’ll usually note pre-order timelines on the product page).

  • Busy periods: dispatch may take a little longer (events, launches, and peak season).

If you ever need something urgently, drop me a message before ordering and I’ll tell you what’s realistic.

Shipping to the UK

I use Royal Mail for most UK orders.

  • Royal Mail aims for next working day delivery with their 24hr service, but this isn’t guaranteed.

  • Orders under £20 use 48hr service and are slightly cheaper in shipping costs.

Orders containing Thick Skull Cases, Archives, or Pitch & Dugout sets may ship via a courier such as DHL (tracking provided).

Overdue deliveries: If your delivery is overdue, please get in touch 14 days after the estimated due date.

Shipping to the EU (VAT & IOSS)

Good news: I use the EU’s IOSS system for eligible orders. Your country’s VAT is included at checkout, and I remit it on your behalf — so parcels clear customs with no doorstep import VAT charges and typically no carrier handling fee on delivery.

What this means for you

  • Under €150 (goods value): you pay local VAT at checkout and that’s it — no import VAT, and usually no duty or handling fee on delivery. Faster clearance and fewer delays.

  • Over €150: IOSS doesn’t apply. Import VAT/duties and a carrier handling fee may be charged on delivery by your local courier. I’m working on a smoother option for higher-value orders, but it isn’t live yet.

What counts toward the €150 cap

  • The limit is based on the intrinsic value of the goods in a single shipment (product prices only).

  • Shipping is not counted toward the €150 cap if it’s shown separately at checkout.

  • I can’t split one order just to fit under the cap — IOSS can’t be used to avoid the threshold.

Carriers & timing

  • Most parcels ship Royal Mail International (typical aim 5–10 working days, but please allow longer if customs are busy).

  • Larger items such as Thick Skull Cases, Archives, and Pitch & Dugout sets may ship by courier (e.g., UPS) with tracking.

If you’ve got a basket over €150 and want to talk options, message me — I’ll help you choose the smoothest route.

Shipping to the United States

I use Royal Mail for most USA orders. Delivery typically aims for 7–15 working days, but please allow up to 4–6 weeks due to possible transit or customs delays.

Duties & taxes

Import charges (such as duties, state taxes, or handling fees) are set and collected by US customs and/or the delivery carrier, not by me. If your shipment is assessed, you may be asked to pay charges before delivery.

Carriers for larger items

For orders containing MK.II Thick Skull Cases, Thick Skull Archives, or Pitch & Dugout sets, I may use a courier service depending on size/weight and what’s currently available.

Tracking

Orders over £20 ship with a tracked service as standard. Your tracking number will be emailed once your order has been processed.

Customs holds

If you suspect a hold, contact your local customs/post first — many services don’t notify you automatically.

Tracking & delivery support (all regions)

  • You’ll receive a confirmation email when your order is processed, and tracking where applicable.

  • If tracking hasn’t updated for a while, it doesn’t always mean it’s lost — some services update in batches, especially once parcels enter another country’s network.

Wrong address / address changes

Please double-check your address at checkout. If you need to change it, contact me as soon as possible — I can’t always amend it once a label has been created or the parcel has shipped.

Lost, delayed, or damaged parcels

If your parcel is delayed, missing, or arrives damaged, please contact me with:

  • your order number

  • a brief description of the issue

  • photos (for damaged items/packaging)

I’ll work with the carrier to investigate and get things resolved as quickly as possible.

Last updated: 18 February 2026